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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q79-Q84):
NEW QUESTION # 79
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
On seeing plans for the office move, the Selco staff are worried that some desk allocations do not have access to natural light. The relocation leadership team held a workshop as soon as the issue was raised and has allocated these desks to be 'hot-desks,' not used by staff permanently based in the office.
Is this an appropriate approach to reward the brain in the need for 'certainty,' and why?
- A. No, because the resolution of the issue should be delegated to those affected.
- B. Yes, because loss of 'certainty' mostly affects those at lower organizational levels.
- C. No, because a change solution needs to be permanent to achieve 'certainty.'
- D. Yes, because 'certainty' is rewarded when issues can be resolved promptly and openly.
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
This question focuses on the certainty domain within David Rock's SCARF framework. Certainty relates to an individual's need for predictability and clarity in their environment. When staff face ambiguity or potential disruption, addressing concerns quickly and transparently helps restore certainty.
1. Why Certainty is Important
* Certainty provides stability and allows individuals to plan and operate without stress caused by ambiguity or unpredictability.
* In the context of the office move, Selco staff were concerned about their desk allocations, specifically access to natural light, which introduced uncertainty.
2. Why the Leadership Team's Actions Address Certainty
* By promptly holding a workshop to address the issue, the leadership team acted transparently and showed responsiveness.
* Allocating the problematic desks as hot-desks ensures that no one is permanently affected, thus providing a solution that reduces ambiguity and restores a sense of predictability.
* This aligns with the SCARF framework's principle that certainty is rewarded by prompt and open resolution of concerns.
3. Analysis of Each Option
* Option A: No, because a change solution needs to be permanent to achieve 'certainty.'
* While permanent solutions can provide certainty, the key here is the prompt and transparent resolution of staff concerns, which addresses the immediate need for certainty. A permanent solution is not always required.
* Eliminate.
* Option B: No, because the resolution of the issue should be delegated to those affected.
* Delegating resolution to staff is not necessary to address certainty. What matters is that the leadership team resolved the issue quickly and transparently.
* Eliminate.
* Option C: Yes, because loss of 'certainty' mostly affects those at lower organizational levels.
* While uncertainty can indeed affect individuals at all levels, especially lower levels, the answer does not fully explain why the leadership's actions are appropriate for addressing certainty.
* Eliminate.
* Option D: Yes, because 'certainty' is rewarded when issues can be resolved promptly and openly.
* Correct. Certainty is reinforced when concerns are addressed promptly and in an open manner.
The workshop provided transparency and resolved the ambiguity around desk allocations.
* Correct Answer.
4. Practical Implications
* For change management, addressing concerns quickly and clearly shows responsiveness, which can reduce resistance to change and foster trust.
* Resolving ambiguity, as the relocation team did, minimizes the disruption caused by the perceived lack of certainty.
5. Reference to SCARF Framework
* Certainty: Certainty is about predictability and reducing ambiguity in the environment. Prompt and transparent actions help restore this domain and motivate individuals.
NEW QUESTION # 80
Which 2 statements represent appropriate entries for the Development
Approach Definition?
- A. Accessibility and performance of the new online quotation area is to be tested using a tool called Sitebeam.
- B. The Finance Director has requested a detailed report be produced after
12 weeks, showing costs to date and forecast cost to complete. - C. The Sales Manager will introduce an awards or bonus scheme, designed to create competition between the sales assistants.
- D. An easy to use web development tool called 'WebMatrix' is to be used to develop and maintain the website extension.
- E. Once deployed, the number of policies sold through traditional telephone sales will be compared with the number of sales processed online through the website.
Answer: A,D
Explanation:
For the XAN Insurance Company Web Project, the Development Approach Definition document should outline the methodologies, tools, and techniques to be used during the development process of the project. It focuses on how the project will be executed in terms of technical and management practices.
Selected Statements for the Development Approach Definition:
C; An easy to use web development tool called 'WebMatrix' is to be used to develop and maintain the website extension.
E; Accessibility and performance of the new online quotation area is to be tested using a tool called Sitebeam.
C: This statement directly specifies a tool (WebMatrix) that will be used for web development and maintenance in the project. It is a clear choice regarding the technical approach and infrastructure, making it suitable for inclusion in the Development Approach Definition.
E: Mentioning Sitebeam as a tool for testing accessibility and performance outlines specific methods for ensuring quality and usability in the development process. It provides actionable information on how testing will be conducted, fitting the criteria for the Development Approach Definition.
Why Other Statements Are Excluded:
A: Introducing an awards or bonus scheme to create competition among sales assistants pertains more to internal sales team management and motivation strategies rather than the technical or methodological approach to developing the project.
B: Comparing traditional telephone sales with online sales is related to the project's performance measurement and post-implementation review, not the development approach or methodology used during the project.
D: The request from the Finance Director for a detailed cost report is related to project financial management and monitoring. While important, it does not detail the technical or methodological approach to developing the project's deliverables.
NEW QUESTION # 81
Column 1 is a list of actions taken within the project. For each action in Column 1, select from Column 2 the iterative development activity that the action represents. Each selection from Column 2 can be used once, more than once or not at all.
Column 1:
1.The Solution Development Team cleared and prepared the area, ready for the bar infrastructure to be installed.
2.The Gardener decided the order in which the flowers would be planted in the borders and jotted it down in a notebook.
3.Before the Solution Development Team built the infrastructure for the bar area, the Architect pointed out what was required.
4.The Architect checked with the decorators that tasks had been completed to a satisfactory standard, and agreed a list of items that needed further coats of paint or cleaning up.
5.The Gardener began planting the borders and has placed an order for further bulbs to complete this task.
Column 2:
A) Thought
B) Action
C) Conversation
Answer:
Explanation:
Explanation:
For each action in Column 1, here is the iterative development activity that the action represents from Column
2:
* The Solution Development Team cleared and prepared the area, ready for the bar infrastructure to be installed.
* B. Action
* The Gardener decided the order in which the flowers would be planted in the borders and jotted it down in a notebook.
* A. Thought
* Before the Solution Development Team built the infrastructure for the bar area, the Architect pointed out what was required.
* C. Conversation
* The Architect checked with the decorators that tasks had been completed to a satisfactory standard, and agreed a list of items that needed further coats of paint or cleaning up.
* C. Conversation
* The Gardener began planting the borders and has placed an order for further bulbs to complete this task.
* B. Action
NEW QUESTION # 82
When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?
- A. Hints and tips on how to influence and persuade others.
- B. Empowerment to discuss any wider project issues that may arise during the workshop.
- C. Background to the disagreement and the reasons for this.
- D. A step-by-step guide to running an effective workshop.
- E. An understanding of the decision-making process.
Answer: C,E
Explanation:
The two items that the Workshop Facilitator should be provided with when preparing for the workshop are:
*B. An understanding of the decision-making process. This will help the facilitator guide the discussion and help the group reach a consensus.
*C. Background to the disagreement and the reasons for this. This will help the facilitator understand the context of the disagreement and facilitate a more effective discussion.
Please note that while hints and tips on how to influence and persuade others (option A), empowerment to discuss any wider project issues that may arise during the workshop (option D), and a step-by-step guide to running an effective workshop (option E) could be helpful, they are not as crucial as understanding the decision-making process and the background to the disagreement for this specific workshop.
NEW QUESTION # 83
Answer the following questions about applying the principles for building engagement to the Change Programme, defined by Hodges.
Which 2 actions demonstrate inclusivity?
- A. Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them.
- B. Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues.
- C. Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace.
- D. Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme.
- E. Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with.
Answer: A,B
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Inclusivity in Change Management
Inclusivity involves ensuring that all individuals impacted by the change feel included, valued, and heard. It requires active engagement, participation, and consideration of diverse perspectives and needs. As per Hodges' principles for building engagement, inclusivity fosters collaboration and reduces resistance by addressing emotional and cultural barriers.
Option Analysis
* A. Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme
* While distributing branded items helps promote a sense of identity and connection, this action does not directly foster inclusivity. It is more of a promotional activity than one aimed at active participation or involvement.
* Incorrect.
* B. Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace
* While this action is important for clear communication, it focuses on alignment with strategic goals rather than creating an inclusive environment. Inclusivity requires active engagement of individuals, which this option does not fully address.
* Incorrect.
* C. Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with
* Allowing Selco to retain their old logo might help preserve some sense of identity, but it creates a division rather than fostering integration. True inclusivity would involve bringing teams together under a shared vision or brand.
* Incorrect.
* D. Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues
* This action fosters inclusivity by actively involving staff members in resolving issues collaboratively. Mentors can bridge gaps between teams, address concerns, and ensure that everyone feels included in the change process.
* Correct.
* E. Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them
* This demonstrates inclusivity by giving staff a platform to voice their concerns and contribute to solutions. By involving them in decision-making, it ensures that their perspectives are considered, fostering ownership and reducing resistance.
* Correct.
Why D and E are the Correct Answers (Scenario Alignment)
Both options emphasize participation, collaboration, and addressing individual concerns. These actions align with Hodges' principles for inclusivity by enabling direct involvement and empowering stakeholders in the change process.
References (AgilePM and Scenario Alignment):
* UniCo Scenario: "Staff concerns must be addressed to build alignment and reduce resistance to change.
"
* AgilePM Handbook, Chapter 6: Building Stakeholder Engagement and Inclusivity.
* Agile Business Consortium - Managing Cultural and Emotional Barriers During Change.
NEW QUESTION # 84
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